AI Policy

Responsible AI at TPG

At The Property Group (TPG), we believe artificial intelligence (AI) has the potential to improve how we serve our clients, support our people, and deliver better outcomes for communities. 

We approach AI as a business capability, not simply a technology initiative. Our focus is on using AI where it can enhance quality, efficiency, insight, and innovation while maintaining the trust our clients place in us. 

Our approach

Our use of AI is guided by a governance framework that balances opportunity with responsibility. We have established governance processes, business guardrails, technical controls, and oversight mechanisms to help ensure AI is used safely, securely, and appropriately across our organisation.  

Our commitments

We are committed to: 

  • Maintaining human accountability for decisions and outcomes. 

  • Protecting client information, privacy, and intellectual property. 

  • Using AI in a manner that is lawful, ethical, and aligned with our values. 

  • Applying stronger oversight where AI presents higher levels of risk. 

  • Being transparent about AI-assisted work where appropriate. 

  • Continuously monitoring and improving our AI capabilities and governance 

Governance and oversight

TPG's AI programme is overseen through formal governance arrangements, including an AI Steering Committee, documented policies, business and technical guardrails, and ongoing review processes. These measures help ensure that innovation is balanced with accountability, security, and the expectations of our clients and stakeholders.  

As AI technologies continue to evolve, so will our approach. We are committed to responsible adoption that supports better outcomes for our clients, our people, and the communities we serve.

Problems or questions

If you have any further queries relating to our AI Policy, or you have a problem or complaint, please contact us.